All categories > Trading queries > Damaged/faulty mobile phones

Can you offer a value for a mobile phone that is damaged/faulty?

Yes we can offer a value for a mobile phone that is damaged/faulty. However, we cannot tell you how much a damaged/faulty mobile phone would be worth without seeing it. Once we have received and tested your mobile phone we will make you an offer by email; if you want to accept the offer simply click the appropriate link provided in that email.

If you do not inform us of your decision within 5 days of receipt we will automatically accept it and issue the revised payment in the form originally requested. Under no circumstances can mobile phones be returned after this period.

In general over 90% of all mobile phones traded in with us do meet our terms and conditions. For the other 10% offers vary from nothing to 70% of the full value. If we cannot offer you a value for your mobile phone we are still delighted to recycle it for you free of charge.

Unfortunately we cannot be held responsible for damage sustained in transit.