All categories > Sending queries > Sending mobile phones

What do I need to include when sending my mobile phone?

Using the freepost envelope provided, please include the mobile phone you have traded in and any accessories you may choose to send. Please note that we do not pay any more for accessories but we can recycle or re-use them.

Please ensure you remove your SIM card before sending us your mobile phone as SIM cards contain personal details. We will not accept liability if SIM cards are sent with the handset and any charges are incurred before or after receipt of your handset. Unfortunately once we have received SIM cards we are unable to return them.

Please note that we recommend using recorded postage to ensure successful delivery as we do not take responsibility for any loss or damage sustained in transit. Unfortunately we cannot pay any additional recorded delivery charges for you.