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How many mobile phones can I include in one freepost envelope?

You can include as many mobile phones as you can fit into the freepost envelope provided. However, we recommend no more than four mobile phones depending on whether you include any accessories.

If the freepost envelope we have sent is not big enough please find an alternative size padded envelope or package and stick on one of the freepost labels that is included in your trade pack. It is vital you make sure your mobile phones are packaged safely. If you need an extra freepost envelope you can either request a trade pack by logging in to your account and clicking on "Order trade pack'. If you do not have any address labels you can download one from the "My Account" section of the website. It is essential that you use the freepost address labels because they include your unique barcode that we use to identify your account.

Please note that we recommend using recorded postage to ensure successful delivery as we do not take responsibility for any loss or damage sustained in transit. Unfortunately we cannot pay any additional recorded delivery charges for you.